Customer Service Agent
Job No:
131862
Location:
Beenleigh
- Do you have experience in customer service and transport or logistics?
- Join a multinational organisation offering on-going training and career development!
- Competitive remuneration, negotiable based on your skills and experience!
About Knauf Plasterboard
Knauf is a multinational supplier of plasterboard, metal and associated products with over 34,000 staff across 130+ countries and over 250 plants / manufacturing sites. Synonymous with quality and innovation, Knauf's global success stems from purposeful decision-making, courageous innovation, investment and its employees.
A key part of their Australian division, Knauf Plasterboard has 4 manufacturing plants across the country, in Victoria, New South Wales and Queensland, which each operate under a strict quality assurance system and manufacture to relevant Australian standards.
Knauf celebrates diversity in its workforce and values the contributions of all employees. They welcome talent from all sectors of the community and are committed to maintaining a workplace free from discrimination, bullying and harassment.
About the Opportunity
Knauf now have an exciting opportunity for a Customer Service Agent to join their team in Beenleigh, QLD on a permanent, full-time basis.
Reporting to the Customer Service Manager, you will primarily be responsible for operating the counter sales and administrative functions of the site, including coordinating external transport logistics.
Standard working hours will be 7am-4pm, however you will need to be available, when required, to work a variety of shifts between 6am - 5pm Monday to Friday.
More specifically, your day-to-day duties will include (but will not be limited to):
- Answering inter-state customer enquiries regarding Knauf products via email, phone and face-to-face communication;
- Working within tight budgets and conducting price comparisons between reliable, external freight carriers;
- Negotiating with external vendors to develop a daily delivery schedule;
- Ensuring maximum load utilisation to reduce rates and / or effective time slot coordination;
- Ensuring all paperwork is completed and submitted correctly;
- Maintaining cleanliness and stock levels of the retail offering; and
- Other administrative duties as required.
Who is Knauf looking for?
To be considered, you must have demonstrable experience in a similar position, either within a warehouse, logistics, manufacturing and/or trade retail environment.
In this fast-paced environment, you will need to be able to multitask without compromising the quality of your service. You must be highly organised and flexible with strong attention to detail and the ability to meet set deadlines.
Strong interpersonal skills and a customer-centric approach will be essential to your success in this role. You will need to be an excellent communicator and be comfortable working harmoniously with a diverse group of people within and outside of the organisation.
You should be experienced with Chain of Responsibility (COR) laws to ensure that you are complying with all required legislations as a representative of Knauf.
As you will be working within a national Customer Service team, you will need to be computer literate and comfortable working online, using applications including Microsoft Excel and Skype. SAP experience would be highly regarded but is not essential.
About the Benefits
Knauf is made up of a diverse mix of talented people working together to attain a shared goal. Their employees are skilled, experienced and have a strong desire to succeed, all sharing the same energy and entrepreneurial spirit. As such, they are always on the lookout for talent from all sectors of the community who can bring unique ideas, skills, qualifications and backgrounds to their organisation.
In return for your hard work and dedication, you will be rewarded with a competitive remuneration package (commensurate with skills and experience). You'll enjoy the diversity that comes with a customer service role and join a close-knit, friendly team who will support you day-to-day.
Additionally, you'll benefit from being part of a global organisation that can provide opportunities for on-going training and career development, that you may not have within other organisations.
Join a multinational organisation with opportunities to grow - Apply now!